FAQ

Sign-up and accounts

Can I sign in to DECTRIS CLOUD with my ORCID? 

Yes, you can! DECTRIS CLOUD supports and recommends ORCID sign in, as your ORCID account is permanently associated with you and will always allow you to access your data and experiments at DECTRIS CLOUD, regardless of your affiliation.

Can I use my Google account to sign in to DECTRIS CLOUD?

Yes, you can! DECTRIS CLOUD supports and recommends Google sign in, as your Google account is permanently associated with you and will always allow you to access your data and experiments at DECTRIS CLOUD, regardless of your affiliation.

Can I use my institutional email to sign in to DECTRIS CLOUD?

Yes, you can. However, DECTRIS CLOUD recommends signing in utilizing accounts that can be permanently associated with you, such as ORCID or Google.

Can I change the email address associated with my DECTRIS CLOUD account?

At the moment you will not be able to modify the email address to which your account is associated with by yourself. However, DECTRIS CLOUD support will be happy to assist you in any needed modification when possible. If you need help, please contact suport@dectris.cloud.

Am I going to be charged for having a DECTRIS CLOUD account?

No. DECTRIS CLOUD accounts are available free of charge with access to basic features of the application. Sign-up now and explore!

Data

How can I add experiment data files to my experiment?

Access your experiment root folder and select the folder to which you wish to add data to:

• standard experiment data folders: auxiliary, metadata, processed, raw, work

Click the data upload button:

And drag folders and files to designated area in the pop-up window. Please be attentive to not leave the page while the upload is running.

How can I add files to my Personal Data drive?

Access your Personal Data area and click the "Upload" icon (highlighted in the figure below).

How much data can be added to my Personal Data drive?

The Personal Data drive size is 10 Gb for users with a free account and larger spaces can be purchased along with the DECTRIS CLOUD licenses.

Cockpit

How can I check how much storage is used in my lab?

Navigate to the cockpit, access your lab area and click the "Cloud" card. The usage of hot-storage and cold-storage will be displayed accordingly.

Analysis

How many experiments can I mount per session?

Up to five experiments can be selected, as long as they belong to the same continent. 

Can I mount experiments from different laboratories in the same session?

Yes, you can mount up to 5 different experiments to one session. These can be from different laboratories located in the same continent.

Do I have to stop a running session after I finish my work?

DECTRIS CLOUD recommends that you stop any running sessions after you have finished your work or while you make a pause. This way your compute resources usage is optimized. 

What happens if I forget to stop my session?

In case you forget to stop your session, do not worry, we've got your back! In order to make sure your compute resources are carefully used, sessions are automatically stoped after 4 hours for free users and 8 hours for users that have a license. 

How long can a session running for?

Sessions running times are limited to optimise compute resources consumption.  Sessions will automatically time out after 4 hours for free users and 8 hours for users that have a license.